Privacy Policy

# PRIVACY POLICY **M/s RPR Industries Online Store** **Effective Date:** 11 October 2026 ## 1. Introduction M/s RPR Industries (“RPR Industries,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors and customers using our online store. This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, how we protect it, and the choices available to you when you visit our website or purchase our products. By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it in the manner prescribed by applicable law. ## 2. Information We Collect Depending on how you use our website, we may collect the following categories of information. ### A. Personal Information When you register, place an order, contact us, or use certain website features, we may collect: - Full name. - Mobile number and email address. - Billing and shipping addresses. - Order details, purchase history, and transaction references. - Account login information and customer service communications. ### B. Payment Information Payments may be processed through third-party payment gateways or financial service providers. We may receive payment status, transaction references, payment method details, and information necessary to reconcile orders and refunds. We do not intend to collect or store complete payment card details, PINs, passwords, or other sensitive payment authentication credentials on our own systems. Such information should be handled through the relevant authorised payment provider. ### C. Technical and Usage Information When you visit our website, certain technical information may be collected, such as: - IP address and browser type. - Device and operating system information. - Pages visited and interactions with website features. - Date, time, and duration of visits. - Referring website or similar usage information. The information collected will depend on the website configuration, cookies, and tools actually in use. ### D. Communications We may retain information you provide when contacting our customer support team, submitting feedback, requesting a return, reporting a problem, or communicating with us through email or other available channels. ## 3. How We Use Your Information We may use your personal information for the following purposes: - To process, confirm, dispatch, and deliver orders. - To process payments, cancellations, returns, and refunds. - To create and manage customer accounts. - To communicate order status, delivery information, and important service notices. - To respond to enquiries, complaints, and customer support requests. - To improve our products, website functionality, and customer experience. - To detect fraud, prevent unauthorised activity, and maintain website security. - To maintain business records, accounting records, and tax documentation. - To comply with applicable laws, regulatory requirements, and lawful requests. - To send promotional communications where permitted by law and, where required, with your consent. We will use personal information for purposes that are reasonably connected with the purposes described above or otherwise permitted by applicable law. ## 4. Cookies and Similar Technologies Our website may use cookies and similar technologies to support essential website functions, maintain sessions, remember preferences, analyse website performance, and improve the user experience. Where applicable, cookies may include: - **Essential cookies:** Necessary for website operation, security, or shopping functionality. - **Preference cookies:** Used to remember settings and preferences. - **Analytics cookies:** Used to understand website traffic and usage. - **Marketing cookies:** Used for advertising or measuring marketing effectiveness, where such tools are enabled. You can manage cookies through your browser settings and, where provided, our website's cookie preference controls. Disabling certain cookies may affect some website features. We will obtain consent for non-essential cookies where required by applicable law. ## 5. Sharing of Personal Information We do not sell your personal information to third parties as a business practice. We may share relevant information with the following categories of recipients where necessary and lawful: - **Payment service providers:** To process payments, refunds, and transaction verification. - **Courier and logistics partners:** To deliver orders and manage delivery-related issues. - **Website hosting and technology providers:** To operate, maintain, and secure our online store. - **Customer support and communication providers:** To respond to enquiries and send service communications. - **Analytics and marketing providers:** Where these services are used and the applicable legal requirements are met. - **Professional advisers:** Such as auditors, accountants, and legal advisers when reasonably necessary. - **Government authorities and regulators:** Where disclosure is required by law or a valid legal process. We expect service providers handling personal information on our behalf to apply appropriate safeguards and use the information only for authorised purposes, subject to applicable law and contractual arrangements. ## 6. Data Storage and Retention We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal compliance, tax and accounting requirements, dispute resolution, and fraud prevention. The appropriate retention period depends on the type of information and the purpose for which it is processed. When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate record-retention requirements. ## 7. Data Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Depending on the systems in use, these measures may include access controls, secure connections, restricted administrative access, backups, and security monitoring. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements, including any required notifications. ## 8. Your Privacy Rights Subject to applicable Indian law, you may have rights concerning your personal information, including the right to: - Request information about the personal data we process about you. - Request correction or updating of inaccurate or incomplete information. - Request deletion of personal data where legally applicable. - Withdraw consent where processing is based on consent. - Raise a grievance regarding our handling of your personal information. - Exercise any other rights available under applicable law. Some requests may be subject to legal, tax, accounting, security, or other mandatory retention requirements. To submit a request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before acting on your request. ## 9. Promotional Communications We may send promotional emails, SMS messages, or other marketing communications where permitted by law and where any required consent has been obtained. You may opt out of promotional communications by using the unsubscribe mechanism provided in the message, where available, or by contacting us directly. Even if you opt out of marketing messages, we may still send necessary service communications relating to your orders, payments, deliveries, security, or account. ## 10. Children's Privacy Our online store is intended for individuals who are legally eligible to enter into purchase transactions. We do not knowingly seek to collect personal information from children in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements. If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action. ## 11. Third-Party Websites and Services Our website may contain links to third-party websites or integrate third-party services, including payment gateways and delivery tracking services. Those third parties may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing information directly to them. This Privacy Policy applies to information handled by RPR Industries and does not replace the privacy policies of independent third-party services. ## 12. International Data Transfers If personal information is stored or processed outside India by our service providers, such processing and any transfer will be subject to applicable Indian law and relevant legal requirements. We will take appropriate steps where required to ensure that such processing is carried out in accordance with applicable obligations. ## 13. Legal Compliance We handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force, together with other relevant laws. The specific rights, obligations, consent requirements, and procedures applicable to a particular activity will depend on the legal provisions in force at the relevant time. ## 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, or legal requirements. The updated version will be published on this page with a revised effective date. Where required by law, we will provide notice or obtain consent for material changes. ## 15. Contact Us and Privacy Grievances If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint about the handling of your personal information, please contact us: **Business Name:** M/s RPR Industries **Email:** rprcamphor@gmail.com Please include sufficient information to help us identify your request and respond appropriately. We may request additional information to verify your identity where necessary.