Terms and Conditions

# TERMS AND CONDITIONS **M/s RPR Industries Online Store** **Effective Date:** 11 October 2026 ## 1. Introduction Welcome to the M/s RPR Industries Online Store. This website is owned and operated by M/s RPR Industries (“RPR Industries,” “we,” “us,” or “our”). By accessing, browsing, registering on, or purchasing products through this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order. If you do not agree with these Terms and Conditions, please discontinue using the website. ## 2. Eligibility You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through this website. Individuals below 18 years of age may use the website with the involvement and supervision of a parent or legal guardian. ## 3. Privacy Your use of this website is also governed by our separate Privacy Policy, which explains how we collect, use, store, and protect your personal information. Please review our Privacy Policy before providing personal information or placing an order. ## 4. Electronic Communications When you visit our website, create an account, place an order, or contact us by email or other electronic means, you consent to receive electronic communications from us. We may communicate with you through email, SMS, telephone, messaging services, or notices displayed on our website, where applicable and subject to relevant legal requirements. Electronic communications may include order confirmations, invoices, delivery updates, account notifications, policy updates, and responses to customer enquiries. ## 5. Products and Product Information We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate. However, minor variations in colour, appearance, packaging, or presentation may occur due to photography, display settings, manufacturing changes, or packaging updates. We do not guarantee that every product description or other website content will always be complete, current, or free from errors. If we identify a material error in product information or pricing, we reserve the right to correct it and, where necessary, contact affected customers before processing an order. ## 6. Prices, Taxes, and Payments All product prices and applicable taxes, shipping charges, discounts, and other fees will be displayed or communicated as applicable during the ordering process. Prices and offers may change without prior notice, but such changes will not ordinarily alter the agreed price of an order that has already been accepted, except where correction or cancellation is permitted by law. Payments must be made using the payment methods made available on our website. Payment processing may be handled by third-party payment service providers. We are not responsible for delays or failures caused by payment providers, banks, or payment networks, except to the extent applicable law requires otherwise. ## 7. Orders and Order Acceptance Placing an order constitutes an offer to purchase the selected products. An automated order acknowledgement does not necessarily mean that the order has been finally accepted. Order acceptance may be confirmed through subsequent communication or fulfilment. We reserve the right to reject or cancel an order for legitimate reasons, including product unavailability, pricing or listing errors, suspected fraud, payment failure, or an inability to deliver to the specified address. If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our applicable refund procedures. ## 8. Shipping and Delivery We aim to dispatch and deliver orders within the estimated timelines communicated during checkout or through subsequent order updates. Delivery timelines are estimates and may be affected by courier operations, weather conditions, transport disruptions, public holidays, serviceability, or other circumstances beyond our reasonable control. Shipping charges, where applicable, will be displayed during the ordering process. Risk of loss or damage during transit will be handled in accordance with applicable law and the terms governing the relevant transaction. Nothing in these Terms and Conditions excludes any consumer right that cannot lawfully be excluded. Customers should provide accurate delivery details and promptly notify us of any delivery-related issue. ## 9. Returns, Replacements, and Refunds Returns, replacements, and refunds will be handled in accordance with our published return and refund policy, where available, and applicable Indian law. Customers should contact us promptly if a product is damaged, defective, incorrect, or materially different from its description. Depending on the circumstances, we may request photographs, order details, or other reasonable information to assess the complaint. Nothing in this section limits statutory rights or remedies available to consumers under applicable law. ## 10. Risk of Loss and Ownership Ownership, delivery risk, and responsibility for products will pass in accordance with the applicable sale terms and Indian law. The timing of transfer may depend on the delivery arrangement and the nature of the transaction. Nothing in this section is intended to remove any responsibility that applicable law places on RPR Industries or its delivery partners. ## 11. Account Security If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorised access. You must provide accurate information and notify us promptly if you suspect unauthorised access or misuse of your account. We may suspend or restrict an account where reasonably necessary for security, suspected fraud, misuse, legal compliance, or protection of customers and our business. ## 12. Acceptable Use You agree not to: - Use the website for unlawful, fraudulent, or misleading purposes. - Interfere with the website's security, functionality, or availability. - Upload malware, viruses, or other harmful code. - Attempt unauthorised access to our systems, accounts, or databases. - Copy, scrape, reproduce, or commercially exploit website content without permission. - Submit content that is defamatory, threatening, obscene, discriminatory, unlawful, or infringes another person's rights. - Use automated tools to collect website data without our prior written permission, except where permitted by law. We may take appropriate action against misuse of the website, subject to applicable law. ## 13. Reviews, Comments, and User-Submitted Content Where website features permit reviews, comments, suggestions, or other submissions, you must ensure that your content is lawful and does not infringe the rights of others. By submitting content, you grant RPR Industries a non-exclusive, royalty-free licence to use, reproduce, display, and distribute that content for purposes connected with operating, improving, and promoting our services, subject to applicable law and our Privacy Policy. We may remove or restrict content that violates these Terms and Conditions or applicable law. ## 14. Intellectual Property and Copyright All website content, including text, photographs, product descriptions, graphics, logos, icons, designs, videos, software, and compilations, is owned by RPR Industries or its respective licensors and is protected by applicable intellectual property laws. You may access the website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except as permitted by law. ## 15. Trademarks RPR and associated logos, together with the SINK FRESHENER TABLETS trademark, are identified by RPR Industries as registered trademarks in India. The trademark application or registration details supplied by RPR Industries are Application Nos. 4404226, 4460009, 4498134, and 4498848. The precise registration status and the association of each number with a particular mark should be verified against the official records of the Indian Trade Marks Registry. All other trademarks displayed on this website belong to their respective owners. Their appearance does not necessarily imply any affiliation with or endorsement by RPR Industries. ## 16. Third-Party Services and Links Our website may contain links to third-party websites or use third-party services, including payment gateways, logistics providers, and analytics services. We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices. Your use of such services may be governed by their own terms and privacy policies. This clause does not exclude liability that applicable law places on RPR Industries. ## 17. Disclaimer of Warranties The website and its general content are provided on an “as available” basis. We take reasonable steps to maintain the website, but do not guarantee uninterrupted access or that the website will always be free from technical errors. Product warranties, where applicable, will be governed by the relevant product terms and applicable law. Nothing in these Terms and Conditions excludes mandatory statutory warranties, consumer protections, or remedies that cannot lawfully be excluded. ## 18. Limitation of Liability To the extent permitted by applicable law, RPR Industries will not be liable for indirect or consequential losses arising from the inability to access or use the website. Nothing in these Terms and Conditions excludes or restricts liability for fraud, wilful misconduct, negligence where exclusion is prohibited, product liability, breach of mandatory consumer protections, or any other liability that cannot lawfully be excluded or limited. ## 19. Applicable Law and Jurisdiction These Terms and Conditions are governed by the laws of India, including applicable laws in Telangana. Subject to mandatory consumer protections and the jurisdiction of competent courts, disputes shall be brought before the courts having lawful jurisdiction over the matter. Any exclusive jurisdiction clause will operate only to the extent legally enforceable. ## 20. Dispute Resolution If you have a concern or complaint, we encourage you to contact us first so that we can attempt to resolve the matter amicably. Where arbitration is legally applicable and validly agreed between the parties, it shall be conducted in accordance with applicable Indian arbitration law and the terms of the relevant agreement. Nothing in this section prevents a consumer from exercising a statutory right to approach a competent consumer commission or other authority where permitted by law. ## 21. Changes to These Terms We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or legal obligations. The revised version will be published on this page with an updated effective date. Changes will apply as permitted by applicable law. ## 22. Severability If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. ## 23. Contact Information For questions, complaints, or requests concerning these Terms and Conditions, please contact: **Business Name:** M/s RPR Industries **Email:** rprcamphor@gmail.com