Refund and Cancellation Policy

# CANCELLATION & REFUND POLICY **M/s RPR Industries Online Store** **Effective Date:** 11 October 2026 ## 1. Introduction This Cancellation & Refund Policy applies to purchases made through the M/s RPR Industries Online Store. M/s RPR Industries (“RPR Industries,” “we,” “us,” or “our”) aims to provide a fair and transparent process for handling order cancellations, returns, replacements, and refunds. This policy must be read together with our Terms and Conditions and Shipping Policy. Nothing in this policy limits rights or remedies available to consumers under applicable Indian law. ## 2. Order Cancellation by Customers Customers who wish to cancel an order should contact us as soon as possible using the contact details provided below. A cancellation request may be easier to process before the order has been packed or dispatched. If the order has already been dispatched, cancellation may no longer be possible through the normal order-processing process. In such cases, customers may contact us to discuss the available options under our return and refund procedures and applicable law. We will communicate whether the cancellation request has been accepted. ## 3. Cancellation by RPR Industries We reserve the right to cancel an order for legitimate reasons, including: - The ordered product is unavailable. - A material pricing or listing error has occurred. - Payment has not been successfully verified. - The order appears fraudulent or unauthorised. - Delivery to the specified location is not possible. - Cancellation is required to comply with applicable law. Where payment has already been received, we will arrange an appropriate refund for the cancelled order in accordance with applicable law. We will make reasonable efforts to notify the customer about the cancellation. ## 4. Return Eligibility Customers may contact us to request a return or replacement if a product: - Arrives damaged. - Is defective or unusable. - Is different from the product ordered. - Is materially different from its description. - Has another issue for which a return, replacement, or refund is available under applicable law. Requests will be assessed based on the nature of the issue, order details, available evidence, and applicable legal requirements. For products that are not defective or incorrectly supplied, return eligibility may depend on the product category and the return terms communicated at the time of purchase. Nothing in this section excludes a return, replacement, or refund required by law. ## 5. Products That May Not Be Eligible for Change-of-Mind Returns For health, hygiene, safety, or product-integrity reasons, certain products may not be eligible for return merely because a customer changes their mind, particularly where the product has been opened, used, or its seal has been broken. This may apply to certain sealed consumer goods, including hygiene-related products, where appropriate and legally permitted. However, this restriction will not prevent customers from exercising applicable rights where a product is defective, damaged, incorrectly supplied, materially misdescribed, or otherwise qualifies for a remedy under Indian law. Any product-specific return restrictions will be communicated to customers where applicable. ## 6. How to Request a Return or Replacement To request a return, replacement, or refund, please email our support team with the following information: - Order number. - Name used when placing the order. - Registered mobile number or email address. - Product name and quantity. - Description of the issue. - Photographs or other supporting information, where relevant. Our support team will review the request and communicate the next steps. Where a return shipment is necessary, we will provide the applicable return instructions. Customers should not send products to an address that has not been confirmed by our support team. ## 7. Damaged, Defective, or Incorrect Products If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible. We may request photographs, packaging details, or other reasonable information to help verify the issue. After reviewing the complaint, we will determine an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair where applicable, refund, or another legally appropriate resolution. Where the law requires a remedy, it will not be denied solely because the original packaging is unavailable or because a customer did not report the issue within an arbitrary internal deadline. ## 8. Refund Eligibility Refunds may be issued in circumstances including: - An eligible order cancellation. - Cancellation by RPR Industries after payment has been received. - An approved return. - A damaged, defective, incorrect, or materially misdescribed product, where a refund is the applicable remedy. - A payment deduction for which the corresponding order was not successfully placed or fulfilled. - Another circumstance in which a refund is required under applicable law. The availability of a refund will depend on the circumstances of the transaction and any applicable statutory rights. ## 9. Refund Processing Time Once a refund is approved, we will initiate it within the applicable legal timeframe and communicate the relevant details where appropriate. The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service provider. Where applicable, refunds will ordinarily be made through the original payment method. An alternative method may be used where appropriate and legally permitted. If a refund has been initiated but has not been received within the communicated timeframe, customers may contact us with their order number and refund reference, if available. ## 10. Shipping Charges and Return Shipping The treatment of original shipping charges and return shipping costs will depend on the reason for the return, the applicable offer terms, and applicable law. Where a return or replacement is required because the product was damaged, defective, incorrect, or otherwise qualifies for a remedy attributable to the seller, the customer will not be charged costs in a manner prohibited by applicable law. For other eligible returns, any applicable shipping costs or deductions will be communicated transparently before the return is completed. ## 11. Failed Deliveries and Returned Shipments If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or the recipient's unavailability, we will review the circumstances and contact the customer where appropriate. Depending on the situation, the available options may include reshipping the order, cancellation, or a refund subject to applicable law and the relevant transaction terms. Any proposed shipping charge or deduction will be disclosed to the customer and will comply with applicable law. ## 12. Refunds for Promotional Offers and Discounts If an order purchased under a discount, coupon, or promotional offer is cancelled or returned, any refund will be calculated in accordance with the actual amount paid for the affected products and applicable law. The handling of promotional benefits or bundled offers will be explained where relevant and will not unlawfully reduce a customer's statutory refund entitlement. ## 13. Exchanges and Replacements Exchanges and replacements are subject to product availability and the circumstances of the complaint. If an identical replacement is unavailable, we may discuss an alternative resolution with the customer, including a refund where appropriate or legally required. We will not substitute a materially different product without the customer's agreement where such agreement is required. ## 14. Fraud Prevention and Verification We may conduct reasonable verification checks before approving a cancellation, return, replacement, or refund to prevent fraud and unauthorised claims. Customers may be asked to provide order details or other reasonable supporting information. Such verification will not be used to unreasonably delay or deny a remedy required under applicable law. ## 15. Changes to This Policy We may update this Cancellation & Refund Policy from time to time to reflect changes in our operations, products, or legal requirements. The updated version will be published on our website with a revised effective date. The applicable terms for an existing order will be determined in accordance with applicable law and the circumstances of that transaction. ## 16. Contact Us For cancellation requests, return enquiries, replacements, or refunds, please contact: **Business Name:** M/s RPR Industries **Email:** rprcamphor@gmail.com Please include your order number and a clear description of your request so that our support team can assist you.