Shipping Policy

# SHIPPING POLICY **M/s RPR Industries Online Store** **Effective Date:** 11 October 2026 ## 1. Introduction M/s RPR Industries (“RPR Industries,” “we,” “us,” or “our”) is committed to processing and delivering customer orders as efficiently as possible. This Shipping Policy explains how orders placed through the M/s RPR Industries Online Store are processed, shipped, and delivered. By placing an order on our website, you agree to the terms of this Shipping Policy. ## 2. Order Processing Orders are processed after successful order confirmation and payment verification, where applicable. Order processing times may vary depending on product availability, order volume, holidays, and operational requirements. Orders placed on Sundays, public holidays, or during periods of high demand may take additional time to process. We reserve the right to contact customers if additional information is required to process or deliver an order. ## 3. Shipping and Delivery Locations We deliver to serviceable locations within India, subject to product availability and the delivery services available for the customer's address. Delivery availability may depend on the PIN code, courier serviceability, transportation restrictions, and other logistical factors. If delivery to a particular location is unavailable, we may inform the customer and, where appropriate, cancel the order and arrange a refund for any amount paid. International shipping, if offered, will be subject to separate terms and applicable legal requirements. ## 4. Shipping Charges Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed. Shipping charges may vary depending on the delivery location, order value, shipment weight, product dimensions, and the delivery service selected. Any free-shipping offer will be subject to the conditions specified in the relevant offer. ## 5. Estimated Delivery Time Estimated delivery timelines, where available, will be communicated during checkout or through order confirmation and shipping updates. Actual delivery times may vary because of: - Courier and transportation delays. - Weather conditions or natural events. - Public holidays and regional restrictions. - Incorrect or incomplete delivery addresses. - Remote locations or limited courier serviceability. - Other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with delivery-related enquiries. Estimated delivery dates are not guaranteed unless expressly stated otherwise. ## 6. Order Tracking Where tracking facilities are available, customers may receive a tracking number or tracking link through email, SMS, or another communication channel. Customers can use the provided tracking details to check the status of their shipments. If tracking information is unavailable or does not appear to update, customers may contact our support team for assistance. ## 7. Incorrect Address and Failed Delivery Customers are responsible for providing accurate and complete delivery details, including their name, mobile number, PIN code, and address. If a shipment cannot be delivered because of an incorrect address, an unavailable recipient, repeated failed delivery attempts, or other delivery-related issues, the courier may attempt redelivery or return the shipment to us. Additional shipping charges, where applicable, will be communicated to the customer before they are imposed. Any cancellation, refund, or reshipping arrangement will be handled in accordance with our Cancellation & Refund Policy and applicable law. ## 8. Damaged, Missing, or Incorrect Deliveries Customers are encouraged to inspect their orders upon delivery. If a product arrives damaged, is incorrect, or is missing from the shipment, please contact us as soon as reasonably possible with the order number and relevant details. Photographs of the outer package, shipping label, and affected product may help us investigate and resolve the issue. We will review the complaint and arrange an appropriate remedy, such as a replacement, refund, or other resolution, in accordance with our applicable policies and Indian consumer protection law. Customers will not lose statutory rights merely because a complaint was not reported within a particular internal reporting period. ## 9. Partial Shipments and Product Availability In some circumstances, an order may be shipped in multiple consignments because of product availability or logistical requirements. If a product becomes unavailable after an order is placed, we may contact the customer regarding the available options. If the unavailable product cannot be supplied and the order is cancelled, we will arrange an appropriate refund for the amount paid for that product. ## 10. Delivery Delays Although we make reasonable efforts to deliver orders within the estimated timeline, delays may occur due to circumstances outside our control. If a shipment is significantly delayed, customers may contact our support team for assistance. Nothing in this section limits any remedy or right available to consumers under applicable law. ## 11. Cancellation and Refunds Requests to cancel an order, including orders that have already been dispatched, will be handled in accordance with our separate Cancellation & Refund Policy. Where an order is cancelled and a refund is due, we will process it in accordance with applicable law and the relevant refund procedure. ## 12. Contact Us For shipping, delivery, tracking, or order-related enquiries, please contact: **Business Name:** M/s RPR Industries **Email:** rprcamphor@gmail.com Please include your order number and registered mobile number or email address so that we can assist you efficiently.